Reviews
We have been very pleased with Mechanical Air (MA) for both their service and support and their advise.
About a year ago we replaced our HVAC system with a new Daikin system. We checked prices from 3 other vendor and MA was the best. They also took the time and effort to send out their service manager, Trevor Cutter, who was most responsive, visited our home and took the time to address our concerns and many questions. He also involved his engineers to assess the best sizing and also recommended unit configuration including dual UV lamps (all included in the price).
While we have had a few problems with the system at startup, MA addressed these promptly and effectively. Their service tech, NIck, is especially knowledgeable about the Daikin systems and is our "go to" guy for questions. Lakisha, the reception, in their offices is also most responsive, and always follows up.
Even on nights and weekends, they respond quickly often sending a service tech out within a couple of hours.
The excellent service, fast response rate, knowledgeable techs and most pleasant demeanor of office and field staff, and their obvious commitment to excellent customer service and support is most refreshing and why we really like MA
Had service done and Tech found that my fan outside on was not working properly. He contacted another driver who had a fan on his truck. Waiting for him to arrive. Great service.
Helpful and professional
Did a wonderful job. Very knowledgeable. System seems to be working great.
Excellent service and very professional and prompt
Technician is always polite and explains what has been done or needs to be done
Daniel my tech did a great job! Thank You!
