Reviews
Mechanical AC Technician Mathew was very helpful and explained thoroughly to me what was the problem and what was to be done. Problem was solved and I'm relieved, thank you ????
always on time and very knowable
Beginning on Friday evening, my a/c began leaking into the pan. I called the company I have a service contract with and they said they would send someone out( for $150 emergency fee even though I have a two year service contract with them). Tech came and supposedly fixed the problem but recommended a $595 line condensate pump. One hour later , the dripping started again so called back and they said they would send someone back. I was again told I needed this pump so I said I wanted another opinion. I was told a supervisor would come on Monday. In the interim, I had to put three buckets under the unit to catch all the water. I decided to call Mechanical as they installed the units throughout the community, so I could try to get a second opinion from another source. I spoke to Amanda, and she could not be more helpful. She went out of her way to listen( even though not a customer), made great suggestions and even said she would send a tech sometime after 11 am. At 11:05, Tamer Ertuk showed up and in less than a minute, figured out the issue and fixed it( which was far less than a $595 pump which was not needed). I was completely blown away by how professional, knowledgeable, and courteous both Amanda and Tamer were and you now have a new and loyal customer. I will be switching my maintenance to Mechanical ASAP! Hats off to a great company!